Full payment for your stay is required at the time of booking to confirm your reservation. Partial payments or deposits may be accepted for select bookings, subject to availability and agreement with our management. Payments can be made via our official website, bank transfer, or select online platforms like MakeMyTrip, Goibibo, or Tripadvisor, as noted in their booking systems.

• Accepted Payment Methods: We accept payments via credit/debit cards (Visa, MasterCard, Maestro), bank transfers, and select digital wallets (e.g., Paytm, Google Pay), subject to availability in India. Cash payments in Indian Rupees (INR) are accepted upon check-in, but we recommend confirming with our team in advance.

• Currency Accepted: All transactions are processed in Indian Rupees (INR). For international guests, payments made in foreign currencies will be converted to INR at the prevailing exchange rate set by our payment processor, which may include a small conversion fee. We do not accept payments directly in foreign currencies (e.g., USD, EUR) to avoid exchange rate discrepancies.

• Mandatory Fees: The listed price for your room (e.g., Deluxe, Super Deluxe, or Signature Room) includes accommodation, complimentary shikara crossings to Ghat 14 or 15, and one 1-hour shikara ride per stay, as per standard offerings. Taxes (e.g., GST) are not included in the listed price and will be added at checkout, typically ranging from 12–18% depending on the room rate, as noted in general Srinagar houseboat tariffs.

• Optional Fees: Additional services may incur extra charges, including:

  • Extra Shikara Rides: Beyond the complimentary 1-hour ride, additional shikara rides cost approximately INR 700 per hour for up to 4 passengers.

  • Meals: Breakfast is included in most bookings, but additional meals (e.g., Kashmiri wazwan, Indian, Continental) cost INR 1,000–2,000 per person, depending on the menu. Special dietary requests (e.g., religious or vegetarian meals) may incur a surcharge of INR 500–1,000.

  • Laundry/Dry Cleaning: Available at INR 200–500 per item, depending on the service.

  • Extra Bed: Limited to one extra bed per room at INR 1,500–2,500 per night, subject to availability.

  • Tips: Tipping is not mandatory but customary for exceptional service (e.g., INR 250–500 per night, as noted in a Tripadvisor review). We do not include service charges in the bill to avoid inflating costs.

• No Hidden Fees: We strive for transparency. No additional fees (e.g., resort fees, cleaning charges) are applied beyond those listed above, unless specified at booking. However, guests should confirm the total cost during reservation, as some platforms may add service fees.

• Do I Need to Print a Receipt?: A printed receipt is not mandatory to present at check-in, as our team verifies bookings via digital records using your booking confirmation number or registered email/phone number. However, we recommend carrying a digital or printed copy of your booking confirmation (from our website or platforms like MakeMyTrip) for reference, especially in case of connectivity issues at Ghat 14 or 15, which can be crowded.

• Check-In Requirements: Guests over 18 must present a valid government-issued ID (e.g., Aadhar, Passport, Driving License) at check-in, as per Jammu and Kashmir regulations. Failure to provide ID may result in denial of check-in without refund, as bookings are considered “no-show.”